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Key Account Manager

Sydney, Australia


, Exp: 3-4 Years

This role will include:

  • Understanding the client(s), their industry, issues relating to their products, categories, technologies and competition. More generally you will need to know what their goals are and how we can help them achieve those
  • Build strong relationships with the client team and ensure full control of the client’saccount.
  • Subsequently deliver high levels of client satisfaction and grow the account(including regular reviews)
  • Create internal processes to support the client and manage trafficking of work (internally).
  • Coordinate across a team of 5-6 to ensure high quality delivery
  • Project planning and management using Agile methodology
  • Help direct strategy and manage execution around content, search engine marketing,advertising, social media management, newsletters as well as website design and development

For you to be successful you will need:

  • In depth understanding of the online medium, especially websites, apps and online marketing
  • Should have handled a mid to large size account or projects ideally for a Digital agency of 1-2 years
  • A keen interest in advertising and marketing is an advantage. Any experience in handling e-commerce and related media is also an advantage
  • Excellent verbal & written communication skills

If you had been here for the last 6 months you would have:

  • Helped define the client’s digital strategy and launched their website, taken over their Facebook page, content and media/advertising
  • Provide an oversight of their search engine optimisation and execute a media plan
  • You would have handled the client daily, managing expectations, set goals and report every fortnight
  • You would have helped make recommendations based on the reports
  • Helped copywriting, including sourcing freelancers to support our operations
  • Evaluated new opportunities, including recommending mobile apps, potential events and grew the account
  • Helped clean process of communication with the client through internal staff changes. You would have used that opportunity to improve our processes as well
  • Created a timeline on sub parts of the project and helped execute them
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